PHLUX Collects
FAQ
Last updated October 28, 2026
Quick answers about buying from the shop.
How fast do orders ship?
Within 2 business days of payment, usually sooner, by USPS Ground Advantage with tracking ($5 flat per order, US addresses only). Delivery usually takes 2 to 5 business days after that. More on the shipping page.
Can I pick up instead?
Yes, local pickup in Philadelphia is free. Choose it in your cart, send me your pickup list and pay any way you like when we meet. Meetups are near the Philadelphia Museum of Art (19130). I'll message you the exact spot and time. Look your cards over at the handoff.
How do you grade condition?
We look at every card ourselves and use the usual scale: Near Mint, Lightly Played, Moderately Played, Heavily Played and Damaged. It's our honest opinion, not a professional grade. The photos on each listing are the actual card you'll get.
How are cards packed?
Penny sleeve, rigid toploader and a padded bubble mailer, every time.
How can I pay?
Credit and debit cards, Apple Pay and Google Pay, all through Stripe's secure checkout. You sign in with your email first (a code, no password), which makes your free account. Sales tax is calculated at checkout.
Where's my order?
Every order and its tracking is in your account. You can also use the tracking link in your shipping email, or look up an order with its number and your email.
What if something's wrong with my card?
If you got the wrong card or it isn't as described, message us within 7 days of delivery. See the returns policy.
I can't find a card. Can you check?
Not everything is listed yet. Send a DM with what you're looking for and we'll check.
How do I contact you?
DM @phluxcollects on Instagram is the fastest way. Include your order number if you have one.
Questions?
Send a DM on Instagram and include your order number if you have one. You can also look up an order.
DM on Instagram
