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PHLUX Collects

Returns

Last updated October 28, 2026

Every card is photographed and described as it is. If what you get doesn't match, we'll make it right.

When you can return a card

We accept returns within 7 days of delivery if:

  • you got the wrong card, or
  • the card isn't as described (for example, clearly worse condition than listed, or the wrong set, number or finish), or
  • it arrived damaged in shipping.

All other sales are final. We can't take returns for a change of mind or because prices moved.

How to start a return

  • Message us first with your order number, what's wrong and a few clear photos. Please don't send anything back before we reply.
  • If it qualifies, we'll send return instructions. For a wrong card, a card not as described or shipping damage, we cover return shipping.
  • Send the card back in the same sleeve and toploader, in the condition you got it.

Refunds

Once the card is back with us and checked, we refund the card price and the shipping you paid, to your original payment method. Refunds usually show up in 5 to 10 business days, depending on your bank.

If a lost package or shipping damage is confirmed and we can't replace the card, you get a full refund.

Local pickup

With local pickup, please look over your cards at the handoff. Once you've inspected and accepted them, the sale is final.

Cancelled orders

Cards are also listed in other places. If a card sells somewhere else before your order is packed, we'll cancel that card and refund it in full right away. See the terms of sale.

Questions?

Send a DM on Instagram and include your order number if you have one. You can also look up an order.

DM on Instagram